You may be in Mail Order, Direct Mail, or you may be a local merchant
with 150 employees; whichever, however or whatever - you've got to know
how to keep your business alive during economic recessions. Anytime the
cash flow in a business, large or small, starts to tighten up, the money
management of that business has to be run as a "tight ship."
Some of the things you can and should do include protecting yourself
from expenditures made on sudden impulse. We've all bought merchandise or
services we really didn't need simply because we were in the mood, or
perhaps in response to the flamboyancy of the advertising or the
persuasiveness of the salesperson. Then we sort of "wake up" a couple of
days later and find that we've committed hundreds of dollars of business
funds for an item or service that's not essential to the success of our
own business, when really pressing items had been waiting for those
dollars.
If you are incorporated, you can eliminate these "impulse purchases
chases" by including in your by-laws a clause that states: "All purchasing
decisions over (a certain amount) are contingent upon approval by the
board of directors." This will force you to consider any "impulse
purchases" of considerable cost, and may even be a reminder in the case of
smaller purchases.
If your business is a partnership, you can state, when faced with a
buying decision, that all purchases are contingent upon the approval of a
third party. In reality, the third party can be your partner, one of your
department heads, or even one of your suppliers.
If your business is a sole proprietorship, you don't have much to worry
about really, because as an individual you have three days to think about
your purchase, and then to nullify that purchase if you think you don't
really need it or can't afford it.
While you may think you cannot afford it, be sure that you don't
"short-change" your self on professional services. This would apply
especially during a time of emergency. Anytime you commit yourself and
move ahead without completely investigating all the angles, and preparing
yourself for all the contingencies that may arise, you're skating on thin
ice. Regardless of the costs involved, it always pays off in the long run
to seek out the advice of experienced professionals before embarking on a
plan that could ruin you.
Particularly when sales are down, you must be "hard-nosed" with people
trying to sell you luxuries for your business. When business is booming,
you undoubtedly will allow sales people to show you new models of
equipment or a new line of supplies; but when your business is down, skip
the entertaining frills and concentrate on the basics. Great care must be
taken however, to maintain courtesy and allow these sellers to consider
you a friend and call back at another time.
Your company's books should reflect your way of thinking, and whoever
maintains them should generate information according to your policies.
Thus, you should hire an outside accountant or accounting firm to figure
your return on your investment, as well as the turnover on your accounts
receivable and inventory. Such an audit or survey should focus in depth on
any or every item within your financial statement that merits special
attention. In this way, you'll probably uncover any potential financial
problems before they become readily apparent, and certainly before they
could get out of hand.
Many small companies set up advisory boards of outside professional
people. These are sometimes known as Power Circles and once in place, the
business always benefits, especially in times of short operating capital.
Such an advisory board or power circle should include an attorney, a
certified public accountant, civic club leaders, owners or managers of
businesses similar to yours, and retired executives. Setting up such an
advisory board of directors is really quite easy, because most people you
ask will be honored to serve.
Once your board is set up, you should meet about once a month and
present material for review. Each meeting should be a discussion of your
business problems and an input from your advisors relative to possible
solutions. These members of your board of advisors should offer you advice
as well as alternatives, and provide you with objectivity. No formal
decisions need to be made either at your board meeting, or as a result of
them, but you should be able to gain a great deal from the suggestions you
hear.
You will find that most of your customers have the money to pay at
least some of what they owe you immediately. To keep them current, and the
number of accounts receivable in your files to a minimum, you should call
them on the phone and ask for some kind of explanation why they're falling
behind. If you develop such a habit as part of your operating procedure,
you'll find your invoices will magically be drawn to the front of their
piles of bills to pay. While maintaining a courteous attitude, don't be
hesitant, or too much of a "nice guy" when it comes to collecting money.
Something else that's a very good business practice, but which few
business owners do is to methodically build a credit rating with their
local banks. Particularly when you have a good cash flow, you should
borrow from your banks every 90 days or so. Simply borrow the money, and
place it in an interest bearing account, and then pay it all back at least
a month or so before it's due. By doing this, you will increase the
borrowing power of your signature, and strengthen your ability to obtain
needed financing on short notice. This is a kind of business leverage that
will be of great value to you if or whenever your cash position becomes
less favorable.
By all means, join your industry's local and national trade
associations. Most of these organizations have a wealth of information
available on everything from details on your competitors to average
industry sales figures, new products, services, and trends.
If you are given a membership certificate or wall plaque, you should
display these conspicuously on you office wall. Customers like to see such
"seals of approval" and feel additional confidence in your business when
they see them.
Still another thing often overlooked: If at all possible, you should
have your spouse work in the business with you for at least three or four
weeks per year. The important thing is that if for any reason you are not
available to run the business, your spouse will be familiar with certain
people and situations about your business. These people should include
your attorney, accountant, any consultants or advisors, creditors and your
major suppliers. The long-term advantages of having your spouse work four
weeks per year in your business with you will greatly outweigh the
short-term inconvenience. Many couples share responsibility and time
entirely, which is in most cases even more desirable.
Whenever you can, and as often as you need it, take advantage of
whatever free business counseling is available. Most local universities,
and many private organizations hold seminars at minimal cost, and often
without charge. You should also take advantage of the services offered by
your bank and local library.
The important thing about running a small business is to know the
direction in which you're heading; to know on a day-to-day basis your
progress in that very direction; to be aware of what your competitors are
doing and to practice good money management at all times. All this will
prepare you to recognize potential problems before they arise.
In order to survive with a small business, regardless of the economic
climate, it is essential to surround yourself with smart people, and
practice sound business management at all times.